PRIVACY POLICY Effective Date: 01/01/2025

1. Introduction Distribuciones Hoteleras S de RL de CV (trading as "Retriever Rentals") respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website and rental services in Cabo San Lucas, Mexico.

2. Information We Collect We collect information to facilitate your golf cart reservation and rental agreement. This includes:

  • Personal Identification: Name, email address, phone number, and home/resort address.

  • Rental Details: Resort/Community location, delivery dates, and specific cart preferences.

  • Payment Information: Credit card details collected for rental charges and security deposits (processed via our secure payment partners; we do not store full credit card numbers on our web servers).

  • Location Data: Important: All our rental vehicles are equipped with GPS tracking devices. We collect real-time location data of the rental vehicle to ensure contract compliance (geofencing) and vehicle recovery.

3. How We Use Your Information We use your data to:

  • Process and confirm your reservation.

  • Deliver and retrieve the vehicle to/from your specific location.

  • Process payments, deposits, and any applicable fines (as outlined in our Terms & Conditions).

  • Monitor vehicle location for safety and adherence to geographical restrictions.

  • Communicate with you regarding your rental status.

4. Sharing of Information We do not sell your personal data. We may share your information with:

  • Third-Party Software Providers: We use third-party rental management software to organize bookings and inventory. Your reservation details are stored within this secure system.

  • Payment Processors: To facilitate secure credit card transactions.

  • Legal Authorities: If required by Mexican law or to assist in the recovery of a stolen/abandoned vehicle.

5. Data Security We implement reasonable security measures to protect your personal information. However, no transmission over the internet is completely secure. Our website is hosted by Squarespace, and we rely on their security protocols for data submitted via our web forms.

6. Your Rights You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, please contact us at: [Insert Email Address, e.g., info@retrieverrentals.com].

7. Changes to This Policy We may update this policy periodically. Any changes will be posted on this page.